Quality Data Technician

 

Organization:

PAMF-Palo Alto Medical Foundation ALD

Position Overview:

Gathers, validates, prepares and maintains data used for quality reporting, special studies, monitoring, surveillance, and improvement activities. Supports data management, updates and enters data into internal or external databases or reporting systems, documents processes, and generates and prepares standard reports. Provides other technical and administrative support as needed.

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Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

Data Support and Management:

• Gathers, validates, prepares and maintains data used for quality reporting, special studies, monitoring, surveillance, and improvement activities.
• Updates and enters data into internal or external databases or reporting systems.
• Assists with updating, maintaining and documenting system data definitions and structures, and operating procedures.
• Assists in maintaining data integrity by reviewing and validating data, follows-up on discrepancies, and corrects data/information.
• Assists with testing and data validation for system changes, upgrades and enhancements.

Reporting:

• Downloads data from data repositories, and assists in creating and distributing reports, statistics, graphs, charts and tables.
• Generates and produces standard reports, and effectively formats and displays data based on need and purpose.
• Maintains report library, and tracks report requests.
• Assists end-users or customers on accessing and retrieving standard reports.

Technical and Administrative Support:

• Assists with continuous survey readiness, providing support for mock surveys, organizing meetings, preparing agenda and presentations, and scheduling and making room arrangements.
• Abstracts data from medical records for peer review/professional practice evaluation activities.
• Maintains filing system and/or logs of data collected and reported for internal and external projects and studies.
• Receives and processes complaints from patients, patients’ family and other customers.
• Gathers and organizes data and documents for investigations and legal cases.

Performance Management and Continuous Improvement:

• Seeks and responds to regular performance feedback.
• Supports and assists the team when necessary.
• Contributes ideas and actions toward continuous improvement of processes and workflows.
• Recognizes and communicates potential issues to appropriate leader.

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma: High School Diploma or General Education Diploma (GED) or equivalent education/experience.

TYPICAL EXPERIENCE:
1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:
Ability to learn and understand department processes and terminologies quickly.

Ability to format changes and create basic mathematical and statistical functions/formulas in Excel or a similar spreadsheet application.

Ability to use keyboard by touch to input alphanumeric data.

Ability to understand confidentiality process relating to medical staff peer review, quality surveillance activities and risk management/litigation issues.

Demonstrates critical thinking skills with the ability to recognize issues or questionable information/data, and to determine solution or next steps.

Organization skills and attention to details

Displays a customer service focus in all decisions and actions.

Ability to prioritize workload to complete assignments accurately and timely.

Ability to communicate through verbal and written means, and to understand and follow verbal and written instructions.

Ability to interact and maintain effective working relationships with those contacted in the performance of required duties.

Demonstrates respect for cultural and linguistic differences and promotes an inclusive work environment.

Ability to work effectively in a dynamic and fast-paced environment with changing business priorities.

Demonstrates initiative in providing feedback/input to improve workflow/processes.

Ability to maintain and work discreetly with confidential information.

Ability to use essential applications and/or databases associated with the role’s duties and responsibilities.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

This position is work from home eligible.

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $22.66 to $30.60 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

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