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BRG seeks a full-time, experienced Collections Specialist. The candidate must be very flexible and highly committed to quality, customer service, teamwork and supporting Firm and department goals in a fast-paced environment. The position requires a professional with solid communication, technology, and organizational skills. This is a remote position, based within the US.
Key Responsibilities
- Responsible for a portfolio of receivables.
- Direct interaction with experts, clients and attorneys regarding overdue accounts and determine the reason for non-payment.
- Issue statements/dunning letters to overdue accounts.
- Providing client service regarding collection issues, process and review account adjustments, resolve client discrepancies and over or short payments. Responsible for monitoring and maintaining assigned accounts via client calls and/or emails.
- Accountable for reducing past due amounts for assigned accounts.
- Must communicate & follow up effectively with professional staff regarding client accounts on a timely basis.
- Ensure professional relationships are established and maintained with clients, attorneys, law firms and experts.
- Perform other assigned tasks and duties necessary to support the Collections Supervisor.
- Assists in the financial analysis of potential new work makes recommendations for retainers, payment terms or other financial protections.
Required Qualifications
- Bachelor's degree in Accounting, Finance or Business preferred or the equivalence in experience
- Consumer credit knowledge and basic advisory credit knowledge
- Minimum three to five (3-5) years of high-volume corporate collections experience with preference for professional services or law firm experience
- Knowledge of Billing and Collections procedures
- Exceptional written and oral communication skills
- Prioritization of workload and self-starter
- Weekly and monthly reporting to the Collections Supervisor
- High volume phone calls or emails to assigned clients
- Provide excellent & considerate client service with emphasis on maintaining ongoing relationships.
Additional Qualifications:
- Professional services or law firm background with international exposure preferred.
- Experience with Elite 3E, e-billing Hub and/or ARCS software preferred.
Salary Range: $31.25-$38.46
Candidate must be able to submit verification of his/her legal right to work in the United States, now or in the future without company sponsorship.
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