Position Summary:
This team member is responsible for facilitating department calls as well as obtaining, receiving, and processing, Ascellus Provider reports, meeting the timelines, productivity and quality criteria established for Departmental performance. The position requires positive relationship building within the Ascellus Organization and with all panel providers and their office staff. The successful person in this position is expected to promote a culture of open communication, positive attitude, teamwork, accountability, and must possess a professional work ethic and excellent customer service/communication skills. They must exhibit consistent attention to detail, excellent grammar skills, and critical judgment.
Job Responsibilities:
· Follow-up with Ascellus providers for submission of all Ascellus clinical reports within Departmental timelines.
· Receive all reports, complete Intake tracking and notes, and document all new appointments in the files.
· Contact the providers for all issues regarding documentation received to resolve.
· Notify all team members of report issues that may result in a delay in processing.
· Answer basic provider questions related to turnaround times and report submission. Escalate as appropriate.
· Manage Intake and Provider Coordination queues daily, ensuring queues are updated within two business days.
· Meet Departmental performance goals.
· Ensure clear, detailed documentation is in all files regarding Reports Department activity.
· Manage emails and respond to every email received within one business day.
· Manage voicemails and respond within one business day.
· Transcribe reports as needed.
· Send out reports upon request to the referral sources once processing is complete.
· Manage assigned Departmental dashboards, ensuring that tasks are up to the current date daily.
· Escalate all report issues to the leadership team for resolution.
· Escalate any critical clinical issues noted in a report to the leadership team/notify the assigned coordinator by file notification note tasked for the same day/verbally, if urgent.
· Escalate provider issues to the leadership team.
· Ensure that communication with the referral source is maintained when appropriate during the report processing.
· Ensure all reports meet consistency in format, content, and quality.
· Escalate any consistent poor quality of reports to the leadership team for escalation of the provider to the Credentialing Committee for assessment of performance.
· Attend team meetings as scheduled.
· Other responsibilities as delegated by the leadership team.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer service (Preferred)
Work Location: Remote
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